Crisis Counseling - What to do or not to do

These items are quoted/paraphrased from the "His Presence in Crisis Evangelism Conference" Training Guide by Billy Graham Ministries. These are things to not say immediately after a crisis to the person you are counseling.

Do Say

1. These are normal reactions to a disaster.
2. It is understandable that you feel this way
3. You are not going crazy. This is just a abnormal situation which is beyond your ability to cope [right now].
4. (If the statement is true.) It wasn't your fault. You did the best you could.
5. Things may never be the same, but you will get better and you will feel better.
6. Would you be willing to tell me how you feel?
   

Don't Say

1. It could have been worse.
2. You can always get another _______ (pet, car, house, spouse, child).
3. It's best if you just say busy. (Don't use over-working to self-medicate and so avoid dealing with the problem).
4. I know just how you feel.
5. You just need to get on with your life.